Communications Skills

Mastering Communication:

 The Power to Influence, Connect, and Lead

Course Overview

Communication is one of the most essential skills for personal and professional success. Whether you are participating in meetings, leading teams, presenting ideas, handling workplace challenges, or building professional relationships, your ability to communicate effectively shapes the outcomes you achieve.  

This practical and interactive course is designed to help participants strengthen their communication skills, build confidence, improve workplace interactions, and communicate with greater clarity, influence, and professionalism. 

Through practical activities, discussions, and real-life workplace scenarios, participants will learn how to express ideas effectively, listen actively, manage difficult conversations, and build stronger professional relationships.

Course Objectives:

By  the end of this course, participants will be able to:

• Deliver clear and persuasive messages in professional and social settings.
• Build stronger relationships through active listening, empathy, and effective communication techniques.
• Communicate confidently and professionally in different workplace situations.
• Apply assertive communication techniques while maintaining respect and professionalism.
• Handle feedback, conflict, and difficult conversations more effectively.
• Adapt communication styles to different personalities, cultures, and workplace environments.

Course Content 

Foundations of Effective Communication 

• Communication process and key elements
• Barriers to effective communication
• Verbal vs. non-verbal communication

Communication Styles and Emotional Intelligence 

• Understanding communication styles
• Emotional intelligence in workplace communication
• Building rapport and trust 

Active Listening and Powerful Questioning 

• Active listening techniques
• Asking effective questions
•  Listening for understanding and intent 

Assertive and Persuasive Communication 

• Passive vs aggressive vs assertive communication
• Communicating with confidence and respect
• Persuasive communication techniques 

Team, Cross-Cultural & Digital Communication

• Communication within teams
• Cross-cultural communication awareness
• Communication in virtual and hybrid workplaces 

Feedback, Conflict Resolution & Difficult Conversations

• Giving and receiving constructive feedback
• Managing workplace conflict professionally
• Handling difficult conversations with confidence 

Who should attend: 

• Professionals seeking to improve their communication and interpersonal skills.
• Team leaders, supervisors, and managers aiming to influence and inspire others.
• Customer service, sales, and client-facing professionals.
• Individuals who want to improve workplace communication and relationship-building skills.

Language:

English material/Arabic delivery

Duration:

10 training hours, delivered over 2 days 

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