interpersonal skills

Emotion Intelligence

Instructor

Dr. Afaf Ali

Description

Emotional Intelligence & Self-Awareness at Work

Understanding Yourself to Understand Others

Course Overview

Emotional Intelligence (EI) has emerged as a cornerstone of success in the modern workplace. As organizations become more collaborative, fast-paced, and people-focused, the ability to understand and manage emotions is essential for building trust, improving communication, resolving conflict, and driving performance. Unlike technical skills, Emotional Intelligence shapes how we lead, interact, and adapt to change, making it a critical factor in both individual and organizational success.

This course bridges the gap between awareness and practice by helping participants develop practical emotional intelligence skills they can apply directly at work. It focuses on enhancing self-awareness, emotional regulation, empathy, and relationship management through real-life scenarios and practical tools, enabling participants to manage emotions under pressure, respond effectively in challenging situations, and build stronger, more productive professional relationships.

Course Objectives:

By the end of this course, participants will be able to:

Understand the principles and components of emotional intelligence and its workplace impact.
Develop self-awareness and recognize emotional patterns and triggers.
Improve emotional regulation, empathy, and relationship management in professional settings.
Handle stress, pressure, and workplace challenges with greater control and resilience.
Strengthen interpersonal communication and collaboration through emotional awareness.

Course Content:

Foundations of Emotional Intelligence

Understanding emotional intelligence and its role in professional success.
Differentiating emotional intelligence from IQ and social behavior
Core components of emotional intelligence and how they interact

Self-Awareness & Personal Insight

Identifying emotions, strengths, and behavioral patterns
Recognizing emotional triggers and their influence on decisions and actions
Developing structured self-reflection for continuous personal growth

Self-Management & Emotional Control

Managing emotional reactions in workplace situations
Developing resilience and staying composed under pressure
Building discipline in emotional responses and behavior regulation

Social Awareness & Empathy

Understanding others’ emotions and perspectives in workplace interactions
Developing empathy and emotional sensitivity in communication
Reading verbal and non-verbal emotional cues effectively

Relationship Management & Workplace Interaction

Building trust and stronger professional relationships using emotional intelligence
Managing conflicts and delivering feedback in an emotionally intelligent way
Enhancing teamwork and collaboration through emotional awareness